Welcome to the tarstore FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, returns, and more. If you can’t find the information you’re looking for, feel free to contact us directly!
- What products do you offer?
At tarstore, we offer a wide range of beauty products, including:
Eyeshadow Palettes – Vibrant, pigmented shades for creating stunning eye looks.
Lip Products – Matte lipsticks, glosses, and liners in a variety of shades.
Face & Body Products – Foundations, highlighters, blushes, and more for the perfect complexion.
Brushes and Tools – High-quality tools to help you achieve flawless makeup application.
- Are your products cruelty-free and vegan?
Yes, all of our products are cruelty-free and vegan. We are committed to providing high-quality products that are ethical and free from animal testing. - How can I place an order?
To place an order, simply browse our website, add the products you wish to purchase to your cart, and proceed to checkout. You’ll be asked to provide your shipping and payment details before finalizing your purchase. If you need any assistance during the checkout process, don’t hesitate to contact our customer support team. - What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Other electronic payment options may be available depending on your location.
- Do you offer international shipping?
Yes! We offer international shipping to most countries worldwide. Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Policy for more details. - How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your delivery through our shipping partner’s website. - Can I modify or cancel my order after it’s placed?
We strive to process orders quickly, so if you need to modify or cancel your order, please contact us immediately. Once the order has been shipped, we are unable to make any changes, but you can initiate a return once the product arrives. - What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. Be sure to include your order number and a description of the issue, along with photos of the damaged or incorrect product, if applicable. We will work with you to resolve the issue as quickly as possible. - What is your return policy?
We want you to be happy with your purchase. If you are not satisfied, you may return most products within 30 days of receiving your order. Please ensure the items are unused and in their original packaging. For full details, please visit our Return Policy. - How do I contact customer service?
If you have any questions or need assistance, you can reach us by:
Email: justcarpenoctem@gmail.com
Phone: +15082349453
Social Media: Reach out to us on our social media channels for quick responses!
Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time).
- Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our website. They are a great way to treat yourself or someone special! To purchase a gift card, visit our Gift Cards page. - How can I stay updated on new products and promotions?
To stay updated on new product launches, sales, and exclusive offers, be sure to subscribe to our newsletter at the bottom of our website. You can also follow us on social media for the latest news and behind-the-scenes looks at tarstore. - Are your products safe to use on sensitive skin?
Our products are formulated with high-quality ingredients to ensure they are suitable for most skin types. However, as with any cosmetic product, we recommend doing a patch test before use, especially if you have sensitive skin. If you have any concerns, please consult with a dermatologist before using our products.
If you still have questions or need further assistance, please don’t hesitate to contact our customer support team. We’re here to help and ensure you have the best shopping experience with tarstore!