At tarstore, we want you to love your purchase, but we understand that sometimes things don’t work out. If you’re not completely satisfied with your order, we offer an international return policy to help ensure that your shopping experience is as easy as possible.

Eligibility for Returns
We accept returns for most items within 30 days of receiving your order, provided the following conditions are met:

The item is unused and in its original, unopened packaging.

The product is not on the list of non-returnable items (such as customized products or items marked as final sale).

Proof of purchase (order number or receipt) is provided.

Note: For hygiene reasons, we cannot accept returns on opened or used items like lip products, skincare, and body care.

Return Process
To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at justcarpenoctem@gmail.com with your order number and a brief description of the reason for the return.

Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.

Shipping the Return: Carefully pack the item(s) in their original packaging, ensuring that all accessories, manuals, and promotional items are included. The RAN must be written clearly on the outside of the package.

Return Shipping: You will be responsible for the return shipping costs, unless the return is due to a defect or shipping error on our part. We recommend using a trackable shipping service, as tarstore is not responsible for lost or damaged returns.

Refunds and Exchanges
Refunds: Once your return is processed, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges: If you’d prefer an exchange for a different size or color, we recommend placing a new order for the item you want and returning the original item for a refund. This ensures a faster process, as exchanges are not always possible depending on product availability.

Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at justcarpenoctem@gmail.com. We will arrange for a return or replacement at no additional cost to you. Please provide clear photos of the defect or error to help us resolve the issue quickly.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for the following items:

Opened or used cosmetics (such as lip products, foundations, etc.)

Custom-made products

Final sale items

International Return Shipping Costs
As international returns can be expensive, please be aware that you will be responsible for any return shipping costs. tarstore will not cover these fees unless the return is due to a mistake on our part (such as sending the wrong item or a defective product).

Customs Duties and Import Taxes
Please note that return shipments may be subject to customs duties, taxes, or other import fees, which are the responsibility of the customer. We recommend checking with your local customs office to understand any potential fees before returning a product.

Refund Processing Time
Once your return is received and inspected, it may take up to 10 business days for us to process your return and issue a refund. You will be notified by email once your refund has been processed.

If you have any questions about our return policy or need assistance with your return, please don’t hesitate to contact our customer service team. We’re here to ensure your satisfaction with tarstore!